MARYAM WALEED ALNUAIMI
Contact centre associate
Profile summary
To contribute to a dynamic organization that values employee growth and professional development. I aim to leverage my skills in project management, IT, customer service, and administration to take on challenging roles that encourage both personal and career advancement, with a focus on delivering excellence and achieving organizational goals.
Key skills
Professional experience
• Complaints' handling and problems' resolution. • Checking and updating customer's data and information. • Provide management with valid and regular customers' feedback. • Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank's policy & procedures. • Achieving quality and productivity KPIs. • Satisfactory execution and follow up of customers' requests till closure. • First call resolution and minimizing escalated complaints.
- Complaints' handling and problems' resolution
- Checking and updating customer's data and information
- Provide management with valid and regular customers' feedback
- Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank's policy & procedures
- Achieving quality and productivity KPIs
- Satisfactory execution and follow up of customers' requests till closure
- First call resolution and minimizing escalated complaints
• Support the project team by collaborating effectively to ensure project success. • Schedule, attend and prepare minutes of meetings. • Provide support for other engineering activities as required. • Coordinate with internal and external Stakeholders.
- Support the project team by collaborating effectively to ensure project success
- Schedule, attend and prepare minutes of meetings
- Provide support for other engineering activities as required
- Coordinate with internal and external Stakeholders
• Monitored UPS, CPU, backup, and storage systems. • Utilized IBM AS/400 system for various operational tasks. • Created user profiles and granted access for new employees. • Provided technical support to users and resolved system-related issues. • Generated daily reports for supervisors and management.
- Monitored UPS, CPU, backup, and storage systems
- Utilized IBM AS/400 system for various operational tasks
- Created user profiles and granted access for new employees
- Provided technical support to users and resolved system-related issues
- Generated daily reports for supervisors and management
• Performed data entry tasks and maintained records. • Gained exposure to work ethics and professional conduct.
- Performed data entry tasks and maintained records
- Gained exposure to work ethics and professional conduct
• Delivered exceptional customer service, managing accounts and client relations. • Ensured compliance with banking policies and procedures. • Contacted customers to update data and promote new banking services. • Prepared and submitted daily reports to supervisors.
- Delivered exceptional customer service, managing accounts and client relations
- Ensured compliance with banking policies and procedures
- Contacted customers to update data and promote new banking services
- Prepared and submitted daily reports to supervisors